UW Library
Website Assessment & Redesign
Main Problems
01
Hours Page
02 Books request Page
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The massive timetable overwhelms users and the existing calendar design is inconvenient for adjusting dates.
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After submitting the application, users are unable to see information about the request and the progress of it.
Solutions
01
​
Hours Page
1. Add a calendar component and holiday options to assist users in quickly
adjusting dates.
2. Classify information under library categories to organize data and show
detailed hours of each library, helping users locate information quickly.
02 Books request Page
1. Change the request page to make it possible for users to know the progress
of their request and have the ability to modify the pickup location.
Hours Page #01 Easier to find the library hours
Use a single large component to present the opening details of a specific library and users can get detailed hours of each library
Before
After
Hours Page #02 Quickly locating information
Add a library button, a calendar button and a holiday button to assist users in quickly locating information
Book Request #03 Clear process
Users are able to review the request and have the ability to modify the pickup location.
Scroll to see the process
01 Hours Page
I gave users a task
Participants need to complete the task I have selected. I will record their language, behavior, and inquire about their feelings throughout the process. This will help identify issues in the task journey.
"Please look for libraries to visit during the Christmas holiday."
# Painpoints
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The existing calendar design is inconvenient for adjusting dates and finding holidays.
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The massive timetable overwhelms users, not meeting their expectations.
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Lack of detailed information about the specific day and how to make an appointment.
Who can help me solve these questions?
Based on those pain points, I conducted a competitive analysis of the library websites of three other schools.
"I scored their features and considered what implementation methods could better address the issues I identified in my research."
# Insights
Add a calendar component to assist users in quickly adjusting dates
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Classify information under library categories to organize data, helping users locate information quickly
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Add holiday options to assist users in quickly locating relevant information during festive seasons
​Show detailed hours of each library
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Differentiate between various open statuses of the library
Let me try this
Restructured
More buttons
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Use a single large component to present the opening details of a specific library
-
Added a library button, a calendar button and a holiday button to assist users in quickly locating information
New pages!
Based on the second user test
🥳
"Great! The new webpage allows me to find specific dates more quickly!"
Hang Ho, undergraduate student, 18
"I like the design of separating the opening hours for each library!"
Ardhra, undergraduate student, 20
"The new website is much easier to use!"
Sam, graduate student, 28
12%
Ease of use by
46%
Improved functionality by
02 Book Request
I gave users another task
"Borrow the book "One hundred years of solitude" from UW library and change pick-up location."
# Insights
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More information is needed when selecting a pickup location.
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Users don't know how to review the request.
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Users want to know the progress of their request and have the ability to modify the pickup location.
Let me add something new
I added 3 new pages in the user flow
Review
More information
Change location
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Display task progress and add features that users may need
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Provide more information about the pickup location
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Add features for users to contact the pickup location and change place
New pages!
